Saturday, 27 December, 2003

Hewlett Packard 2410 All-In-One

My major gift to Debra this year was a Hewlett Packard PSC 2410 printer/scanner/copier/fax.  She's been wanting to print photos and we've both needed a scanner.  I've always had good luck with HP printers and I've heard good things about their scanners, so there really was no question what I'd get.  Opening the box, I got their installation poster, which walked me through the installation.  Up to a point.  When it came time to insert the ink cartridges, I couldn't get them in there.  For a while I thought I was just being stupid, and then I figured I'd done something wrong and went through the trouble of aborting the installation, cleaning up the scraps left behind, and restarting.  No dice.  The hardware was bad.  So off to Fry's for a replacement, which was no problem but just a lot of bother.

HP's installation instructions are great, and their troubleshooting guide looks like it covers every possibility of operator error.  But neither it nor the support Web site says anything about what to do if the printer cartridge tray doesn't lower when you lift the access cover.  I finally broke down and called their support line, which I'm pretty sure connected me to somebody in India.  It took me about 10 minutes to convince the guy that I'm not a complete idiot, that indeed I was looking at an HP 2410 All-in-One, and the silly thing wasn't responding as expected.  I'm not sure if he really believed me or if he was just tired of talking to me when he told me to take it back for a refund or replacement.  I don't think they train technical service people to work with people who know what they're doing.

After I got the thing hooked up, Debra spent a large part of the afternoon going through three years of digital pictures and printing shots of us and the kids (dogs and cat) to send to relatives who don't have computers.  This little thing makes some fine quality prints.  They're not photo-shop quality, but they're darned close.  Certainly good enough for most things I need.

The scanner report will have to wait until I futz with it.  I have a number of things to scan, but those projects are going to consume significant time.